Shipping & Delivery Policy

Last updated: September 6, 2026

1. Overview

All Detara rugs are custom-made and handcrafted to order. As a result, delivery timelines differ from standard ready-to-ship retail products.

This Shipping & Delivery Policy forms part of the Detara Rugs Terms of Service.

2. Delivery Coverage

Detara currently accepts orders for delivery within the United Arab Emirates only.

International shipping is not currently available.

3. Production Timeline

Production begins only after:

  • the required deposit has been successfully received and cleared; and
  • the final design and order specifications have been explicitly approved by you

Production typically requires approximately 8 to 12 weeks, covering yarn preparation and dyeing, weaving, washing, stretching, finishing and final inspection. Weaving alone typically takes approximately 6 to 8 weeks for a 200 × 300 cm rug.

Production timelines are estimates only and may vary depending on the rug’s size, design complexity, material composition, material availability, and artisan production schedules. Larger or more intricate rugs may take longer. An estimated timeline is provided when your order is confirmed.

4. Shipping and Transit

Once production is complete and final payment has been received, the rug will be prepared for shipment and delivery.

International transport from Nepal to the United Arab Emirates is generally handled by a recognised carrier such as DHL, FedEx or UPS, followed by a trusted local delivery partner where required. This journey is included in the overall estimated timeline provided with your order.

Once the rug has arrived in the United Arab Emirates and cleared any necessary import procedures, delivery to your address typically takes 1 to 3 business days.

Shipping within the United Arab Emirates is currently included in the quoted order price unless otherwise stated.

5. Delivery Requirements

Customers are responsible for providing accurate delivery details, including:

  • recipient name
  • phone number
  • delivery address
  • access instructions where relevant

Customers are also responsible for ensuring the delivery location is reasonably accessible and suitable for receiving the rug.

Additional delivery charges may apply for special delivery requirements, including stair carry, restricted building access, unusual handling requirements, or failed delivery attempts.

6. Delays

Delivery timelines are estimates only and are not guaranteed.

Delays may occur due to circumstances outside Detara's reasonable control, including:

  • customs delays
  • weather events
  • shipping disruptions
  • carrier delays
  • force majeure events

Detara is not liable for delays caused by circumstances outside our reasonable control.

7. Inspection Upon Delivery

Customers should inspect the rug promptly upon delivery.

Any issues relating to:

  • incorrect delivery
  • shipping damage
  • visible defects

must be reported within 7 days of delivery and include reasonable supporting evidence such as photographs and/or videos of the packaging, the full rug and the affected area.

Where possible, visible shipping damage should be reported within 48 hours of delivery so that a claim can be raised with the delivery carrier. This reporting request does not limit your statutory rights.

Failure to report such issues within the stated period may affect eligibility for remedies under our Refund & Cancellation Policy.

8. Risk of Loss

Risk of loss or damage transfers to the customer upon successful delivery to the delivery address provided for the order.

9. Contact

For shipping or delivery-related questions, contact:

Email: support@detararugs.com
Website: https://www.detararugs.com