Privacy Policy

1. Introduction

Welcome to Detara Rugs ("Detara", "we", "our", or "us"), a brand operated by Detara Carpets Trading LLC, a company registered in the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, create an account, place an order, or otherwise interact with our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Account Information

When you create or access an account using Google Sign-In or magic link authentication, we may collect:

• email address
• first name and last name
• Google account identifier (such as the Google "sub" claim)
• profile image URL

Detara does not currently support password-based login and does not store passwords.

Order and Contact Information

When placing an order or using guest checkout, we may collect:

• full name
• email address
• phone number
• shipping address
• order history and order configuration details
• optional tax information such as TRN (if provided)

Payment Information

We do not store full payment card details, including card numbers, expiration dates, or CVV codes.

For card payments processed through third-party payment processors such as Stripe, we may store payment-related metadata such as transaction identifiers, payment intent identifiers, charge identifiers, payment status information, and payment processor webhook data for order processing, accounting, fraud prevention, and dispute resolution.

For bank transfer payments, we do not store customer bank account details. We may store payment references or transfer references necessary to reconcile payments.

Technical and Usage Information

We may automatically collect technical information such as:

• IP address
• browser type and version
• device information
• operating system
• pages visited
• referring URLs
• usage patterns and interaction data

3. How We Collect Information

We collect information:

• directly from you when you create an account, place an order, or contact us
• through authentication providers such as Google
• through payment providers such as Stripe
• automatically through browser storage, analytics tools, server logs, and similar technologies

4. How We Use Information

We may use collected information to:

• create and manage user accounts
• authenticate users and maintain signed-in sessions
• process orders and payments
• communicate order confirmations, invoices, shipping updates, and customer support responses
• provide guest order access
• prevent fraud, abuse, and unauthorised access
• improve website performance, user experience, and product offerings
• perform analytics and business reporting
• comply with legal and regulatory obligations

5. Browser Storage, Cookies, and Tracking Technologies

Detara does not currently use first-party cookies for authentication.

We use browser local storage to:

• maintain authentication state so users remain signed in between sessions
• allow guest users to access order information without repeated verification where applicable

We and our third-party service providers may use cookies or similar technologies for:

• payment processing
• fraud prevention
• analytics
• service performance monitoring

We may use third-party analytics providers, such as web analytics or product analytics services, to better understand website usage and improve our services.

6. Marketing Communications

We may send two types of email communications:

Transactional Communications

These include essential service-related communications such as:

• account authentication emails
• order confirmations
• invoices
• payment reminders
• shipping and delivery updates
• customer support responses

You may not be able to opt out of essential transactional communications while using our services.

Marketing Communications

We may send promotional or marketing emails, including newsletters, product updates, and abandoned cart reminders, only to users who have opted in to receive them.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in such emails.

7. Sharing of Information

We may share information with trusted third-party service providers that help us operate our business, including:

• payment processors
• analytics providers
• cloud hosting providers
• logistics and delivery partners
• communication service providers

We do not sell personal information to third parties.

We may also disclose information where required by law, regulation, legal process, or to protect our rights and business interests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services
• maintain business and accounting records
• resolve disputes
• enforce agreements
• comply with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have rights to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of personal information
• object to or restrict certain processing activities

To exercise these rights, contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will update the "Last updated" date and may provide additional notice where required.

12. Contact

Email: support@detararugs.com
Website: https://www.detararugs.com